Casino related issues

When addressing concerns related to the casino games, it is important that Customer Service agents are able to identify where they can locate every single game and feature offered in order to assist the customer in finding whatever it is they are looking for or searching information that can help them understand the rules better.

A quick overview of the Casino section on the site will let you know all features and games the customer can find.

The Casino can be accessed on the left side menu, under the Betting tab, right below Sports.

It is important to note that we have around 80 different providers for the casino games. When dealing with escalations, customer service agents are required to specify the provider that needs to be contacted.

For more information about casino games and their rules or gameplay, you can click here or here for information about the platform.

Providers

• 1x2 Gaming

• 3 Oaks Gaming

• 7 Mojos

• Ask Me Slot

• Avatar UX

• BNG

• B Gaming

• Big Time Gaming

• Blueprint Gaming

• BCC Gaming

• CQ9 Gaming

• Dragon Soft Gaming

• Endorphina

• EvoPlay

• Fa Chai

• Fantasma

• Fugaso

• Game ART

• GamZix

• Habanero

• Hacksaw Gaming

• Iron Dog

• JDB

• JILI

• Kalamba Games

• Manna Play

• Mascot Gaming

• Microgaming

• Mobilots

• NetGame

• NetEnt

• No limit City

• OMI

• One Touch

• OnlyPlay

• PG

• Play n' Go

• Print Studios

• Push Gaming

• QuickSpin

• RTG Slots

• Red Tiger

• Rela Gaming

• Rival

• Slot Mill

• Spade Gaming

• Spearhead

• Spinomenal

• Spribe

• Ta Da Gaming

• ThinderKick

• TPG

• Wazdan

• Yellow Bat

• Yggdrasil

Knowing all this information is crucial for customer service agents. While it is not expected that you know which game belongs to what provider, it is important that you understand there are multiple choices and for escalating purposes, we need to know who to contact.

Minimum bet amount

The minimum and maximum bet amounts in casino games vary depending on the type of game and the currency used. XYes.com offers over 1000 casino games, and the specific betting limits can be found in the game interface, where details about the betting limits will be provided. Please check the relevant game for more information.