Underage Customer

Customers at XYes.com are required to be of legal gambling age to create an account. This is specified in our terms and conditions when the account is created and all customers are required to agree to these terms after acknowledging they have read them.

It is important to note that if a customer contact support to request a refund of all their deposits because they are actually underage, XYes.com will proceed to ban the account without this meaning that the funds will be returned to the player.

Any chargeback threats will be treated accordingly in case of deposits made with fiat currencies.

In case of receiving such a contact, customer service will proceed to fully block the account, note it with the case and the escalation number for easy identification.

The escalations should contain all pertinent information from the account, the claim of the customer, the channel of communicating where it was reported and any and all proof the customer has sent to support this claim. The team in charge of these types of claims is the Security or Fraud one.

From the very moment the claim is done, it is important to clarify the following statement to the customer:

At XYes.com, customers must be of legal gambling age to create an account, as stated in our Terms and Conditions. All customers agree to these terms upon account creation, confirming they have reviewed and accepted them.

In cases where a customer contacts support to claim being underage, please be aware that the account will be permanently banned. However, this claim does not guarantee that funds will be refunded.

Additionally, threats of chargebacks for deposits made in fiat currencies will be addressed appropriately. Chargebacks may have lasting negative effects on the customer’s credibility for future online transactions and gaming activities across other platforms. We strongly advise against initiating chargebacks for this reason.