Fraud/Security related issues
In an online casino setting, fraud can take on various forms, both from the perspective of customers and as it pertains to customer service agents.
It is important to understand that customer service agents will merely work as intermediaries between the security team and the customers. While customer service is not in charge of solving these cases, we will communicate between both parties and provide information when available for both sides.
Here you will find the most common cases that customer service will have to deal with. It is important to note that, if a case should arise that is not specified here, we should make the proper escalation to be reviewed by management.
Restricted countries
Countries where sports betting platforms are restricted
USA
Israel
Singapore
Latvia
X Games Restricted Countries
USA
Curacao
Afghanistan
Antigua and Barbuda
Cuba
Iran
Iraq
Israel
Libya
Macau
Netherlands Antilles
Republic of Serbia
Sudan
Syria
Countries where cryptocurrency gaming is restricted
Chinese mainland
Taiwan
Hongkong
Singapore
Restricted Areas in the United States
Slots, Live Casino, Casino
Due to the wide variety of games, each game will show the availability per country it is accessed from.
In theory, customers that are accessing from the restricted countries, cannot load the site correctly.
However, there are some customers that will use VPN in order to access the site and therefore, they will not experience issues with this. It is important to note that as long as they complete the requirements for withdrawals and the fact that they will be limited to using Crypto only, they will be allowed to use the site.
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