Fees charges

When we receive queries or complaints from customers, regarding fees charged on their transactions it is important to determine if this is for deposits or withdrawals.

Transaction fees for cryptocurrency deposits and withdrawals are charged by the blockchain network, and XYes.com does not charge any additional fees. However, the transaction fees may vary depending on the different cryptocurrencies, so customers must check in advance.

Deposit fees

When making a deposit to our site, it's important to note that while we do not charge any fees for deposits, there may be charges applied by external entities involved in processing your payment.

These entities can include:

• Networks or Payment Processors: Your bank, e-wallet, or card issuer might apply transaction or service fees.

• Exchange Rates: If your deposit involves currency conversion, fees or unfavorable rates might be applied by financial institutions.

• Country-Specific Charges: Certain countries may impose taxes or fees on transactions made through specific payment methods.

As these charges are determined and collected by third parties, we cannot control them and are not responsible for any additional costs incurred during the deposit process.

We recommend checking with your payment provider in advance to understand any potential fees before completing your deposit.

Withdrawal fees

When making a withdrawal from our site, the applicable fees will depend on various factors, such as:

• Currency Chosen: Different currencies may have varying fees based on conversion or transaction costs.

• Network or Processor Used: Payment networks or processors may impose their own fees for handling withdrawals.

• Withdrawal Method: Fees can vary based on whether you’re withdrawing to a bank account, e-wallet, or other methods.

The good news is that you will always see the exact fee for your withdrawal when you make the request. This transparency ensures that you know the total amount deducted before confirming the transaction.

Please note that these fees are applied by external providers, not by our platform. We recommend reviewing the fee details carefully during the withdrawal process to make informed decisions.