Responsible Gaming Issues

At XYes.com, we support players in setting their own betting limits, deposit limits, and game time restrictions.

Players can specify these limits in their account settings to help manage their gambling behavior. We recommend that they regularly assess their betting situation and make necessary adjustments.

It might be difficult to understand if a customer is showing an issue with gambling addictions, most of the times they will deny having it until they have lost all their money, which can lead to legal threats and chargebacks to try and get their money back.

At XYes.com, we emphasize that gambling should be viewed as a form of entertainment, not a tool for profit. Before participating in any gambling activity, customers should ensure that they can afford potential losses and understand the risks of gambling.

Identifying a Gambling Addict

Identifying signs of a gambling addiction can be challenging, especially online, but there are some common behavioral and financial indicators that might suggest a customer is struggling. Here’s a list of ways to recognize potential gambling addiction:

Behavioral Patterns

• Increased Frequency: The customer gambles frequently, often multiple times per day, and it may increase over time.

• Escalating Time Spent: They spend longer and longer periods gambling, often at unusual hours, such as late at night or early in the morning.

• Ignoring Limits: They repeatedly increase their spending limits or resist setting limits, or they exceed previously set budgets.

• High Emotional Reactions: Emotional messages—frustration, anger, desperation, or excitement—are more common, particularly after losses or when discussing their gambling.

Financial Indicators

• Increasing Spending: There is a pattern of higher deposits over time, suggesting they may be chasing losses or increasing stakes for a thrill.

• Frequent Withdrawals and Redeposits: They withdraw winnings only to redeposit them quickly, indicating an inability to retain winnings.

• Financial Strain: Repeated requests for credit extensions, bonus incentives, or other financial support from the platform may indicate financial difficulties.

• Unusual Payment Activity: Using multiple credit cards, bank accounts, or payment methods could indicate a struggle to control spending.

Self-Exclusion and Limit Requests

• Frequent Use of Self-Exclusion Options: Customers who often activate, cancel, and then reactivate self-exclusion or take cooling-off breaks may be struggling to control their behavior.

• Repeated Limit Adjustments: Requests to frequently increase deposit, spending, or time limits could signal a lack of control over their gambling habits.

Social and Emotional Red Flags

• Signs of Desperation: Messages expressing desperation to win back losses, or expressing distress over previous losses, often indicate gambling issues.

• Impatience or Irritability: They may display impatience or frustration with game outcomes, customer service wait times, or other players. High emotional stakes may suggest gambling has taken on outsized importance.