Support Language

XYes.com services are available to many countries all around the world, therefore, we may receive sometimes customers contacting us in a different language then English or Spanish.

It is crucial that Customer Service Agents understand that we are still going to provide assistance to them in their preferred language. This does not mean that you are required to know the language yourself.

Before proceeding with the conversation, we need to set the correct expectations, and for that reason, you are required to send the following disclaimer, first in English and then in the language the customer is contacting in.

Disclaimer:

Thank you for reaching out to us! Please note that our support team currently does not manage the language you are contacting us in. To address your concerns, we will use a third-party translation service to assist in communicating with you.

While we strive to provide clear and accurate responses, please be aware that we cannot guarantee complete accuracy in translation. Certain nuances or details may be affected, and we are not responsible for any potential misunderstandings or information that may be lost in translation. If clarification is needed at any point, please feel free to let us know, and we will do our best to assist.

Thank you for your understanding.