Xyes CS guideline
CtrlK
Eng CS guideline
Eng CS guideline
  • XYes Customer Service Guideline
  • Identifying Concerns
    • Conversation's Flow
    • Useful Phrases and Questions
  • Best Practices
    • Internal Communication & Escalations
    • Previous contacts
    • Support Language
    • Reading the room
    • Template Usage
    • Working on private chat
    • Working on emails
    • Working on the public chat
    • Working on Social Media
    • Handing over the shift
  • Categorizing Queries
    • XYes.com official accounts
    • Account related issues
      • 2FA removal request
      • Failed to log into the account
      • Verifying ownership
      • Responsible Gaming Issues
        • Questions for possible gambling addiction
        • Gambling Addiction Resources
    • Referral/Affiliate related issues
    • Fraud/Security related issues
      • Chargebacks (Under review)
      • Legal Threats
      • Underage Customer
      • Hacked Account (Under review)
      • Blocked Account
    • Accounting/Processing related issues
      • Deposits technical issues
      • Withdrawal technical issues
      • Buying Crypto Technical Issues
      • Fees charges
      • Tips issues
    • Sportsbook & Racebook related issues
      • Escalating sportsbook cases
      • Escalating racebook cases
      • Misgrade & cancellation reports
      • Cancellation request
      • Limit increase request
      • Event/match/line request
      • Calculating Parlay Payments
        • How odds work
    • Casino related issues
      • Escalating casino cases
      • Demo vs. Real Play
    • Crypto related issues
      • Futures
      • Escalating crypto staking cases
    • Promotion related issues
    • Bonuses related issues
      • Bonus escalation
      • Free play/bonus request
      • Chat and bonuses
    • General Site
      • Technical/Errors related issues
      • Time conversion
      • Time zones not matching
      • Importance of the license
      • Location for customer service agents
      • Partnership questions
      • Chat room
      • Terms, conditions and other information
Powered by GitBook
On this page
  1. Categorizing Queries
  2. Accounting/Processing related issues

Buying Crypto Technical Issues

PreviousWithdrawal technical issuesNextFees charges