Time conversion

1. Customer Time Zone for Transactions and Game Records

  • The website adapts to the customer’s time zone for all transactions and game records. This ensures that the timestamps displayed align with the local time of the customer.

  • For instance, if a customer is in UTC+3 and they play a game at 15:00 their local time, the game record will show 15:00, even though the server might be operating in a different time zone.

2. Site Clock in UTC+0 for Bonuses

  • The website uses a universal time (UTC+0) for bonuses. A clock displaying UTC+0 is visible on the site, and all bonus-related actions (e.g., start and end times) are based on this time zone.

  • For example, if a bonus ends at 23:59 UTC+0, and the customer is in UTC+3, the bonus will end at 02:59 the next day in their local time.

3. Potential Confusion

  • Time Zone Discrepancy: Customers might see a bonus transaction in their local time zone and think it doesn't align with the UTC+0 bonus schedule. For example, a bonus claimed at "02:00" in the customer's time zone might appear as if it was claimed after the bonus period ended (if they don't consider the time conversion).

  • Misinterpreting Timestamps: Customers may get confused if they don't realize that bonus-related times are always based on UTC+0, while other records are localized.

4. How to Clarify and Avoid Confusion

*Always remember that transactions are shown in the customer's time zone and not in UTC+0

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