Available withdrawal amount and locked funds
Why are there locked funds?
In order to prevent money laundering and abuse of promotions, after customers make a deposit, their funds will be locked and can only be unlocked through certain bets.
How to calculate the available amount and unlockable amount?
Two-Phase Fund Movement Summary
Phase 1: Lock Phase
When the wager requirement is greater than the locked funds, all funds are fully locked.
When winning: Locked funds increase, wager requirement decreases, and available balance remains at zero.
When losing: Locked funds decrease, wager requirement decreases, and available balance remains at zero. Once the wager requirement drops to be equal to or less than the locked funds, the system switches to the release phase.
Phase 2: Release Phase
When the wager requirement is less than or equal to the locked funds, the system enters the release phase.
When winning: Both the locked funds and wager requirement decrease. A portion of funds is released and becomes available balance.
When losing: Both the locked funds and wager requirement decrease. The available balance remains unchanged.
Phase 1 (Lock Phase)
Locked Funds += Net Win
Wager Requirement -= Valid Wager
Available = 0
Locked Funds -= Net Loss
Wager Requirement -= Valid Wager
Available = 0
Fully Locked
Phase 2 (Release Phase)
Locked Funds -= Valid Wager
Wager Requirement -= Valid Wager
Available = Original Locked Funds + Net Win − New Locked Funds
Locked Funds -= Valid Wager
Wager Requirement -= Valid Wager
Available unchanged
Partial Release
Wagering requirement decreases based on valid wagers.
Locked funds increases or decreases based on profit (if the bet wins) or valid wagers (if the bet loses), respectively.
You can check how we calculate valid wagers HERE
EXAMPLE:
🔒 Phase 1: Lock Phase (Fully Locked)
Condition: Wagering Requirement > Locked Funds All funds are locked. Available balance is $0 and cannot be withdrawn.
✅ Example 1: Winning During Lock Phase
Initial Status:
Locked Funds: $100
Wagering Requirement: $500
Available Balance: $0
The player places a $50 bet and wins $30 (net profit).
Result:
Locked Funds increase: $100 + $30 = $130
Wagering Requirement decreases: $500 − $30 = $470
Available Balance: $0
🔍 Note: Even though the player won, all funds remain locked. Nothing is available for withdrawal yet.
❌ Example 2: Losing During Lock Phase
Initial Status (continued):
Locked Funds: $130
Wagering Requirement: $470
Available Balance: $0
The player places a $30 bet and loses.
Result:
Locked Funds decrease: $130 − $30 = $100
Wagering Requirement decreases: $470 − $30 = $440
Available Balance: $0
🔍 Note: The player lost the bet, so the locked amount and wagering requirement both decrease, but no funds are released yet.
🔓 Phase 2: Release Phase (Partial Unlock)
Condition: Wagering Requirement ≤ Locked Funds Extra locked funds (if any) are automatically released to the available balance.
✅ Example 3: Winning During Release Phase
Initial Status:
Locked Funds: $100
Wagering Requirement: $100
Available Balance: $0 (Wagering Requirement ≤ Locked Funds → Enter Release Phase)
The player places a $20 bet and wins $30.
Preliminary Result:
Locked Funds temporarily increase: $100 + $30 = $130
Wagering Requirement decreases: $100 − $20 = $80
Automatic Release Logic:
Locked Funds cannot exceed Wagering Requirement → Adjusted to $80
Excess: $130 − $80 = $50 → Moved to Available Balance
Final Status:
Locked Funds: $80
Wagering Requirement: $80
Available Balance: $50
🔍 Note: Since the locked funds exceeded the remaining requirement, the extra $50 is released and becomes withdrawable.
❌ Example 4: Losing During Release Phase
Initial Status (continued):
Locked Funds: $80
Wagering Requirement: $80
Available Balance: $50
The player places a $30 bet and loses.
Result:
Locked Funds decrease: $80 − $30 = $50
Wagering Requirement decreases: $80 − $30 = $50
Available Balance: $50 (unchanged)
🔍 Note: Losses reduce both locked funds and requirement, but available balance remains untouched.
✅ Final Tip
Available Balance can be withdrawn at any time, while Locked Funds must be unlocked through valid wagers.
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