How to dispute an outcome or issue with the Original Games?

We will gladly assist you check any outcome or any type of issue presented during a game on the original XYes games.

To do that, make sure to contact customer service via email or through the chat with the following information:

• Name of the game

• Date and time stamps of the problem

• Amount involved in the bet

• Description of the problem

• Screenshots of the error or the issue happening

• ID in transactions report, round ID, hand ID, etc.

In case further investigation is neccessary, we may request the following:

• Type of device used when the issue happened

• Operating system and/or version

• Browser information

• Type of internet connection

• Network details