XyesFAQ
FAQ English
FAQ English
  • ❓Frequently Asked Questions
    • Frequently Asked Questions about XYes
      • Where is XYes?
      • Is the XYes website fair?
      • Does XYes have a legitimate license?
      • Can I become a part of XYes?
    • Account Issues
      • How to register for an XYes account?
      • Can I try your games for free?
      • Why can't I log into my account?
      • Why is my account locked?
      • Why was my account banned?
      • What information can I use to create an account?
      • I forgot my password, what should I do?
      • How do I change my registered email?
      • How do I link my phone number to my account?
      • How do I change my verified phone number?
      • Is there a minimum age requirement for the account?
      • Are my account and funds safe?
      • How can I update my personal information?
      • What should I do if I encounter technical issues?
      • Why does my account balance not match the previous balance when I haven't played any games?
    • Payment Issues
      • Deposit Issues
        • Cryptocurrency Deposit Issues
          • What cryptocurrencies can I use for deposits?
          • Do I need to pay transaction fees?
          • If my deposit hasn't arrived, what should I do?
          • How can I ensure my payment information is secure?
        • Fiat Currency Deposit Issues
          • What fiat currencies can I use for deposits?
          • Do I need to pay transaction fees?
          • How can I ensure the security of my bank card payment information?
          • My deposit request was denied; what should I do?
      • Withdrawal Issues
        • Cryptocurrency Withdrawal Issues
          • What cryptocurrencies can I use for withdrawals?
          • Do I need to pay transaction fees?
          • What is the minimum withdrawal amount for cryptocurrency withdrawals?
          • Why can't I withdraw using cryptocurrency?
        • Withdrawal Issues with Fiat Currency
          • What fiat currencies can I use for withdrawals?
          • Why can't I withdraw?
          • What is the minimum withdrawal amount for fiat currency withdrawals?
        • Can I withdraw using both cryptocurrency and fiat currency at the same time?
        • Available withdrawal amount and locked funds
    • Sports Betting Issues
      • What bonuses or rewards can I get?
      • What types of sports betting can I do on XYes.com?
      • How to place sports bets on XYes.com?
      • What is the maximum and minimum betting amount?
      • How can I check my betting history?
      • What should I do if I have a dispute regarding the betting results?
      • Does XYes.com offer Live In-Play Betting on matches?
      • What currencies can I use for sports betting?
    • Casino betting issues
      • What casino games can I play on XYes.com?
      • How to place a casino bet?
      • Do I need to use cryptocurrency for casino betting?
      • How are the odds and payout ratios for casino games calculated?
      • How can I withdraw my winnings from the game?
      • Are casino games fair?
      • Can I place casino bets through my phone?
      • What is the minimum bet amount in casino games? And what is the maximum?
      • How can I check my game history and betting records?
      • If there are technical issues with the game, what should I do?
    • Original game issues
      • What are XYes Original Games?
      • How to access the original XYes games?
      • What currencies can I use to play?
      • What is the minimum and maximum bet amount in X Games?
      • How does off-chain betting benefit players?
      • What is the Live Game Chart?
      • How does Auto Mode work?
      • What are Hotkeys, and how do they improve gameplay?
      • Can I save my favorite games?
      • What is Fast Mode?
      • How does XYes ensure a fair gaming experience?
      • What role does blockchain technology play in ensuring fairness?
      • What is the Provably Fair feature?
      • How does the Random Number Generator (RNG) work?
      • Are XYes games audited?
      • How to dispute an outcome or issue with the Original Games?
      • What to do if I continue to receive error messages?
    • Bonus issues
      • What is a bonus?
      • How can I earn bonus funds?
      • Do I need to contact customer service for my bonus?
      • What are the restrictions on using bonuses?
      • In which currency is the bonus issued?
      • What are the betting requirements for withdrawing bonus funds?
      • Can I receive multiple bonuses at the same time?
      • What is the validity period of the bonus?
      • Calendar system
      • Why do some bonus amounts appear as 0 on the bonus page?
      • Why are some bonuses automatically awarded to my account?
      • Why does the amount added to my account balance after claiming a bonus not match the bonus amount?
      • Why can't I see the XCD unlocked on my account after the game is settled?
    • Promotions issues
      • What types of promotions are available on XYes.com?
      • How do I participate in the platform's promotions?
      • How do I know if I meet the event conditions?
      • Where can I check my event rewards?
      • Are there any usage restrictions on event bonuses?
      • Can I participate in multiple events at the same time?
      • What should I do if the rewards from the event have not been credited to my account?
      • Can I withdraw my event rewards as cash?
      • How does XYes.com notify me of new promotions?
    • VIP Area Questions
      • What is the VIP Area?
      • How to become a VIP member?
      • What benefits do VIP members have?
      • How can I check my VIP experience or level?
      • What is the difference between VIP and SVIP?
      • Will there be any changes in the VIP area?
      • Can I transfer my VIP level to Xyes from other casino?
      • Why should I transfer my VIP level to XYes.com?
    • Official Account Issues
      • What is an official account?
      • On which social media platforms does XYes.com have official accounts?
      • How to identify official accounts?
      • What types of information do official accounts publish?
      • Can I get customer support through the official account?
      • Will the official account directly contact users to request information?
      • How can I provide feedback or suggestions to the official account?
      • What should I do if I find a fake official account
      • Does the official account support other languages
    • Platform Issues
      • What payment methods does XYes.com support?
      • What languages does your website support
      • In which countries/regions can XYes be accessed legally for gaming
        • Countries where sports betting platforms are restricted
        • X Games Restricted Countries
        • Countries where cryptocurrency gaming is restricted
        • Slots, Live Casino, Casino
      • What should I do if I encounter technical issues on the platform?
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On this page
  1. Frequently Asked Questions
  2. Payment Issues
  3. Deposit Issues
  4. Cryptocurrency Deposit Issues

If my deposit hasn't arrived, what should I do?

If you do not see the amount in your account after sending a deposit, please check the status of your transaction to ensure it has been confirmed. If everything is correct, please contact XYes.com customer service and provide the transaction hash (TXID) for us to investigate.

PreviousDo I need to pay transaction fees?NextHow can I ensure my payment information is secure?

Last updated 5 months ago

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