Why can't I withdraw?

• Account Verification Not Passed: To ensure the security of customer funds, you must complete your personal information verification (KYC) before you can request a withdrawal.

• Withdrawal Amount Below Minimum Requirement: Your withdrawal amount may not meet the minimum withdrawal requirement.

• Unmet Betting Requirements: You may not have completed the necessary betting conditions or requirements. You can check the specific total betting requirements in your account details or contact our online customer service.

• Account Security Restrictions: Your account may have been temporarily restricted from withdrawals due to a security issue. Please contact our customer service representative immediately for assistance.

• Technical Issues: Network connection problems may also prevent you from withdrawing. Please check your internet connection or contact our customer service.

• Other Issues: If none of the above reasons apply to your withdrawal problem, please contact the XYes customer service department, and we will assist you in resolving any issues encountered during withdrawal.