Payment Issues

Which fiat currencies can I use for deposits and withdrawals?

Xyes.com supports various fiat currencies, such as US dollars (USD), euros (EUR), and dozens of other fiat currencies. You can find the list of supported fiat currencies on our payment page.

Why can't I withdraw?

1. Account verification failed: To ensure the safety of customer funds, clients need to complete personal information verification (KYC) before applying for withdrawals.

2. Withdrawal amount does not meet minimum requirements: The withdrawal amount may not have reached the minimum amount required for withdrawal.

3. Betting requirements not met: Clients have not completed the necessary betting conditions or requirements. Specific total betting requirements can be viewed in your account details, or you can contact our online customer service.

4. Account security restrictions: This may be due to a security anomaly in the account, temporarily restricting withdrawal requests. Please contact our customer service representative immediately, and we will help you resolve the issue.

5. Technical issues: Network connectivity problems may also prevent withdrawals. Please check your network or contact our customer service.

6. Other issues: If the above does not cover the withdrawal issue you are facing, please contact the Xyes customer service department, and we will assist you with any problems encountered during withdrawal.

Which cryptocurrencies can I use for deposits and withdrawals?

At Xyes.com, you can use a variety of major cryptocurrencies for payments, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and more. For a complete list of supported currencies, please check our official website or payment page

Do I need to pay transaction fees?

The cryptocurrency transaction fees during the deposit and withdrawal process are charged by the blockchain network, and Xyes.com does not impose any additional fees. However, the transaction fees may vary for different currencies, so please be informed in advance.

What should I do if my deposit has not arrived?

If you do not see the amount in your account after sending the deposit, please check your transaction status to ensure it has been confirmed. If everything is correct, please contact Xyes.com customer service and provide the transaction hash (TXID) for us to investigate.

How can I ensure my payment information is secure?

Xyes uses industry-standard security measures, including encryption technology and multi-factor authentication, to ensure the security of your payment information and account.