XyesFAQ
FAQ English
FAQ English
  • ❓Frequently Asked Questions
    • Frequently Asked Questions about XYes
      • Where is XYes?
      • Is the XYes website fair?
      • Does XYes have a legitimate license?
      • Can I become a part of XYes?
    • Account Issues
      • How to register for an XYes account?
      • Can I try your games for free?
      • Why can't I log into my account?
      • Why is my account locked?
      • Why was my account banned?
      • What information can I use to create an account?
      • I forgot my password, what should I do?
      • How do I change my registered email?
      • How do I link my phone number to my account?
      • How do I change my verified phone number?
      • Is there a minimum age requirement for the account?
      • Are my account and funds safe?
      • How can I update my personal information?
      • What should I do if I encounter technical issues?
      • Why does my account balance not match the previous balance when I haven't played any games?
    • Payment Issues
      • Deposit Issues
        • Cryptocurrency Deposit Issues
          • What cryptocurrencies can I use for deposits?
          • Do I need to pay transaction fees?
          • If my deposit hasn't arrived, what should I do?
          • How can I ensure my payment information is secure?
        • Fiat Currency Deposit Issues
          • What fiat currencies can I use for deposits?
          • Do I need to pay transaction fees?
          • How can I ensure the security of my bank card payment information?
          • My deposit request was denied; what should I do?
      • Withdrawal Issues
        • Cryptocurrency Withdrawal Issues
          • What cryptocurrencies can I use for withdrawals?
          • Do I need to pay transaction fees?
          • What is the minimum withdrawal amount for cryptocurrency withdrawals?
          • Why can't I withdraw using cryptocurrency?
        • Withdrawal Issues with Fiat Currency
          • What fiat currencies can I use for withdrawals?
          • Why can't I withdraw?
          • What is the minimum withdrawal amount for fiat currency withdrawals?
        • Can I withdraw using both cryptocurrency and fiat currency at the same time?
        • Available withdrawal amount and locked funds
    • Sports Betting Issues
      • What bonuses or rewards can I get?
      • What types of sports betting can I do on XYes.com?
      • How to place sports bets on XYes.com?
      • What is the maximum and minimum betting amount?
      • How can I check my betting history?
      • What should I do if I have a dispute regarding the betting results?
      • Does XYes.com offer Live In-Play Betting on matches?
      • What currencies can I use for sports betting?
    • Casino betting issues
      • What casino games can I play on XYes.com?
      • How to place a casino bet?
      • Do I need to use cryptocurrency for casino betting?
      • How are the odds and payout ratios for casino games calculated?
      • How can I withdraw my winnings from the game?
      • Are casino games fair?
      • Can I place casino bets through my phone?
      • What is the minimum bet amount in casino games? And what is the maximum?
      • How can I check my game history and betting records?
      • If there are technical issues with the game, what should I do?
    • Original game issues
      • What are XYes Original Games?
      • How to access the original XYes games?
      • What currencies can I use to play?
      • What is the minimum and maximum bet amount in X Games?
      • How does off-chain betting benefit players?
      • What is the Live Game Chart?
      • How does Auto Mode work?
      • What are Hotkeys, and how do they improve gameplay?
      • Can I save my favorite games?
      • What is Fast Mode?
      • How does XYes ensure a fair gaming experience?
      • What role does blockchain technology play in ensuring fairness?
      • What is the Provably Fair feature?
      • How does the Random Number Generator (RNG) work?
      • Are XYes games audited?
      • How to dispute an outcome or issue with the Original Games?
      • What to do if I continue to receive error messages?
    • Bonus issues
      • What is a bonus?
      • How can I earn bonus funds?
      • Do I need to contact customer service for my bonus?
      • What are the restrictions on using bonuses?
      • In which currency is the bonus issued?
      • What are the betting requirements for withdrawing bonus funds?
      • Can I receive multiple bonuses at the same time?
      • What is the validity period of the bonus?
      • Calendar system
      • Why do some bonus amounts appear as 0 on the bonus page?
      • Why are some bonuses automatically awarded to my account?
      • Why does the amount added to my account balance after claiming a bonus not match the bonus amount?
      • Why can't I see the XCD unlocked on my account after the game is settled?
    • Promotions issues
      • What types of promotions are available on XYes.com?
      • How do I participate in the platform's promotions?
      • How do I know if I meet the event conditions?
      • Where can I check my event rewards?
      • Are there any usage restrictions on event bonuses?
      • Can I participate in multiple events at the same time?
      • What should I do if the rewards from the event have not been credited to my account?
      • Can I withdraw my event rewards as cash?
      • How does XYes.com notify me of new promotions?
    • VIP Area Questions
      • What is the VIP Area?
      • How to become a VIP member?
      • What benefits do VIP members have?
      • How can I check my VIP experience or level?
      • What is the difference between VIP and SVIP?
      • Will there be any changes in the VIP area?
      • Can I transfer my VIP level to Xyes from other casino?
      • Why should I transfer my VIP level to XYes.com?
    • Official Account Issues
      • What is an official account?
      • On which social media platforms does XYes.com have official accounts?
      • How to identify official accounts?
      • What types of information do official accounts publish?
      • Can I get customer support through the official account?
      • Will the official account directly contact users to request information?
      • How can I provide feedback or suggestions to the official account?
      • What should I do if I find a fake official account
      • Does the official account support other languages
    • Platform Issues
      • What payment methods does XYes.com support?
      • What languages does your website support
      • In which countries/regions can XYes be accessed legally for gaming
        • Countries where sports betting platforms are restricted
        • X Games Restricted Countries
        • Countries where cryptocurrency gaming is restricted
        • Slots, Live Casino, Casino
      • What should I do if I encounter technical issues on the platform?
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  1. Frequently Asked Questions
  2. Account Issues

Why is my account locked?

If you enter the wrong password three times in a row, your account will be locked for 5 minutes. Please log in with the correct password after the lockout time has passed.

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Last updated 1 month ago

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