Intercom for CS
Intercom is a powerful customer messaging platform that enables real-time communication with customers directly on our website.
Through its private chat feature, we can connect with site visitors in a more personal and immediate way, addressing questions, providing support, and guiding them through any issues they may encounter.
This tool helps us streamline communication, enhance customer experience, and build trust by ensuring users have direct access to our team whenever they need assistance.
Visitors, potential customers and users.
Intercom's Messenger can identify different types of contacts:
Visitors: Unknown individuals who are not logged in and have no conversation history.
Leads: Visitors who start a conversation or respond to outbound messages, identified by names like "Charcoal Umbrella from Paris," and receive an Intercom Cookie to remember their conversation history.
Users: Individuals who have registered for your product or logged into an existing account, typically identified by email addresses or user IDs.
The conversion from visitor to lead occurs at the start of a conversation, while leads become users upon registration or login.
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