Record Center

Deposit Record

It is important to note that transactions here, are global, which means that you will be able to check information regarding deposits made or failed by all customers in the site.

This section allows for detailed tracking of platform activity and facilitates the monitoring of specific movements.

You can switch between Successful and Failed transactions at the top right corner of this tab, and by using the the filters, you can search for a specific customer or transaction, in case it is required.

By clicking on the far right arrow on each transaction row, you can view more details about the transaction in question.

And at the bottom right corner of this tab, you can load more pages of transactions.

Withdrawal Record

This section works the same way the previous one did. You can find all same functions on this tab as well and see all pertinent information regarding withdrawals made by all customers globally speaking.

Game betting record

Following in the same pattern from the previous tabs, here we will be able to check information on customers' game records globally.

This is particularly helpful when you need to check information of a bet. For example, if a customer claims that a bet has been misgraded, you can look for it here and see the information and how it was graded by the provider.

This tab gives you more information pertaining a bet than the transaction record below.

Game transaction record

This section show information in a more condensed way, still, globally speaking. On this tab you will be able to check failed bets, successful bets and rollbacks.

A rollback refers to the reversal or cancellation of a bet or transaction, usually due to an error, rule violation, or change in circumstances. It means the sportsbook has undone or invalidated a previously settled or placed bet.

Common reasons for a rollback:

• Incorrect odds or lines: If the sportsbook posted wrong odds due to a technical glitch or human error.

• Grading error: The outcome of a bet was incorrectly marked as a win/loss/push, and needs to be corrected.

• Voided event or match: The game was postponed, cancelled, or did not meet minimum requirements for action (e.g., not enough innings/quarters played).

• Market or rule violation: For example, a player placing a bet where they shouldn’t, or a duplicate bet placed due to a glitch.

• Fraud or suspicious activity: If the sportsbook detects that a bet was placed unfairly or with insider information.

What happens in a rollback?

• The original result is reversed.

• The winnings are taken back (if already credited).

• The stake is refunded, depending on the situation.

Referral records

This section will allow us to have a clear overview of the behavior performed globally pertaining referrals on the site. You will be able to review the commissions, ID's and dates and times for the claims.

Member transaction record

Here, you will be able to check the information on deposits, withdrawals, bets adjustments, etc. made to the site globally, all customers' transactions are included here. At the top, you will see a summary of the information lifetime on what is considered deposits or bets and withdrawals or winnings.

The column for Platform, will let you know which is the type for the movement made or if it was a manual adjustment made for an account.